FAQ
Welcome to the Smith Anvil FAQ section. Here, we’ve compiled answers to some of the most frequently asked questions about our products and services. If you don’t find the answer you’re looking for, please feel free to contact us directly.
1. What types of farrier tools do you offer?
We offer a wide range of high-quality farrier tools, including hoof knives, nippers, rasps, shoe spreaders, hoof testers, and more. Our tools are designed to meet the needs of both professional farriers and horse owners.
2. Are your tools suitable for beginners?
Yes, our tools are designed to be user-friendly and suitable for both beginners and experienced farriers. We provide detailed descriptions and usage instructions to help you get the most out of each tool.
3. What materials are used in your tools?
We use premium materials such as high-quality steel and durable handles to ensure our tools are long-lasting and reliable. We also prioritize using eco-friendly and responsibly sourced materials wherever possible.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on your location. Please check our shipping policy or contact our customer service team for more details.
5. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 15 days of receipt for a full refund or exchange. Please ensure the item is in its original condition and packaging. For more details, visit our return policy page.
6. How do I care for and maintain my farrier tools?
Proper care and maintenance will extend the life of your tools. We recommend cleaning your tools after each use, storing them in a dry place, and regularly sharpening blades as needed. Detailed care instructions are provided with each tool.
7. Do you offer warranties on your products?
Yes, we stand by the quality of our products and offer a limited warranty on manufacturing defects. For specific warranty details, please refer to the product description or contact our customer service team.
8. Can I place a bulk order for my farrier business?
Absolutely! We offer bulk order discounts for farrier businesses and equestrian centers. Please contact our sales team for more information on bulk pricing and availability.
9. How can I contact your customer service?
You can reach our customer service team via email at admin@smithanvil.com.au or by phone at (041) 211 6143.
10. Do you offer custom tool designs?
Yes, we can work with you to create custom tool designs to meet your specific needs. Please contact our custom orders department to discuss your requirements and get a quote.
Thank you for choosing Smith Anvil. We are committed to providing you with the best tools and customer service in the industry. If you have any other questions or need further assistance, please don’t hesitate to reach out.